🍪 SabiPlug Cookie Policy

Last updated: 9/18/2025

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website or use our mobile app. They help us provide you with a better experience by remembering your preferences, analyzing how you use our services, and improving our platform's functionality and security.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for our platform to function properly:

  • Authentication and login sessions
  • Security and fraud prevention
  • Transaction processing
  • Basic app functionality

These cookies cannot be disabled as they are essential for core functionality.

Performance Cookies

These cookies help us understand how you use our platform:

  • App usage analytics and statistics
  • Performance monitoring and optimization
  • Error tracking and debugging
  • User experience improvements

Functional Cookies

These cookies remember your preferences and settings:

  • Language and region preferences
  • Theme and display settings
  • Notification preferences
  • Customized user interface

Marketing Cookies

These cookies help us provide relevant content and offers:

  • Personalized recommendations
  • Targeted promotions and offers
  • Social media integration
  • Advertising effectiveness measurement

3. How We Use Cookies

We use cookies for the following purposes:

  • Security: Protect your account and prevent unauthorized access
  • Authentication: Keep you logged in securely
  • Personalization: Remember your preferences and settings
  • Analytics: Understand how you use our services to improve them
  • Performance: Monitor and optimize app performance
  • Marketing: Provide relevant offers and recommendations
  • Compliance: Meet regulatory requirements and legal obligations

4. Third-Party Cookies

We may also use third-party services that set their own cookies:

  • Analytics Services: Google Analytics, Firebase Analytics
  • Payment Processors: Stripe, Paystack, and other payment providers
  • Security Services: Fraud detection and prevention tools
  • Social Media: Facebook, Twitter, Instagram integration
  • Customer Support: Live chat and support tools

These third-party services have their own privacy policies and cookie practices. We recommend reviewing their policies for more information.

5. Managing Your Cookie Preferences

Mobile App Settings

You can manage cookie preferences in our mobile app:

  • Go to Settings → Privacy & Security
  • Adjust cookie and tracking preferences
  • Enable or disable specific cookie categories
  • Clear stored cookies and data

Browser Settings

For web browsers, you can manage cookies through:

  • Browser privacy settings
  • Cookie management tools
  • Ad blocker extensions
  • Private/incognito browsing mode

Note: Disabling certain cookies may affect the functionality of our platform. Essential cookies cannot be disabled as they are required for basic app operation.

6. Cookie Retention

Different cookies have different lifespans:

  • Session Cookies: Deleted when you close the app or browser
  • Persistent Cookies: Remain for a set period (typically 30 days to 2 years)
  • Authentication Cookies: Expire based on security policies
  • Analytics Cookies: Usually retained for 24-26 months

You can clear all cookies at any time through your device or browser settings.

7. Your Rights

Under Nigerian Data Protection Regulation (NDPR), you have the right to:

  • Be informed about cookie usage
  • Consent to non-essential cookies
  • Withdraw consent at any time
  • Access information about cookies stored on your device
  • Request deletion of cookie data
  • Opt-out of tracking and analytics

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect:

  • Changes in our cookie practices
  • New features and services
  • Legal and regulatory requirements
  • Technology improvements

We will notify you of significant changes through the app or email. Continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about our use of cookies, please contact us:

  • Email: privacy@sabiplug.com
  • Phone: +234 (0) 800 SABIPLUG
  • In-App Support: Available 24/7 through the app
  • Address: SabiPlug Technologies, Lagos, Nigeria
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